I had the pleasure of MCing a Soiree/gala/fundraiser last night, this one for the Georgia Strait Alliance.  Although it was disappointing not to be able to get dressed up and meet people in a classy venue somewhere, to share stories, drinks and silent auction bidding,...

Ah yes, the days of cursive writing and basic grammar! Subject, action, object. If you apply those early lessons to your own communications you'll learn a lot about how your requests and instructions are perceived by others. Do this right now:  click on your email sent...

When COVID hit, the public health nurses at Sechelt Hospital immediately recognized that they would have to offer their pre-natal training virtually AND they realized right away that one of the most reassuring parts of the baby-in-waiting program was a tour of the hospital and...

Several years ago one of my clients mounted a global search for a new CEO. This was in the world before COVID, before Zoom and before Microsoft Teams. Skype was the only game in town to do initial interviews with candidates around the world. My client...

You are not attending virtual meetings; you are performing on camera. The more clients I work with the more I hear about screen exhaustion, the pressure of being constantly "on" and the time commitment, technological commitment and learning curve that comes with this new world of...

One of the unexpected treats that has come out of my Covid experience is the opportunity to host a weekly live stream on the topic of mental health and resilience, presented by the Sechelt Hospital Foundation here on the Sunshine Coast of BC. Find the...

What a rewarding, and exhausting, week it has been! How about yours? I presented a virtual crisis communications workshop to four different CEO groups and learned as much from how they are managing their communications as I likely taught them. The overarching advice is that you must...

You may be amongst those who have lost work, or you may be busier than ever in these uncertain times. Either way, what you are saying about the situation matters, and how you communicate with your staff and your customers and partners has never been...

I have several virtual workshops coming up and I’m struggling. No, it’s not the technological challenges that bother me although I’m still not a fan of online group interactions; it’s relevance. As you likely know, my work is around strategic communications: how to organize and curate your...

OKAY, you got me! For the better part of a decade, I taught an executive development course in Persuasion, with the inimitable David McPhillips.  We searched the world for the latest research into the art and science that makes up the body of knowledge of how...